Terms of Service Policies and Procedures
The offer of you to order and purchase goods is accepted solely upon the terms and conditions stated in the following policies. Any varying or additional terms, conditions and statements proposed by you are denied and shall have no effect. This purchase order, when and how accepted by Esthetique Arts LLC/ Stiletto Pin-up™ (copyright/trademark) is not subject to cancellation or a delivery deferment.
Payment in full (100%) for the product and the shipping of the products is due upon the placement of your order and prior to the shipment process.
Return/ Exchange Policies: PLEASE READ CAREFULLY
We hope that you enjoy your new Stiletto Pin-up Cosmetic products, but due to the personal and custom nature of the products sold, Esthetique Arts LLC-Stiletto Pin-up™ has a limited return and exchange policy. Esthetique Arts LLC-Stiletto Pin-up™ will be happy to exchange or give a future credit for items with your original proof of purchase within 10 days of your purchase, along with the original UNOPENED packaging. Please make selections carefully, as there is a 25% re-stocking fee. We stand by our products, however if you are returning an item for what you “think” may be an allergic reaction, please submit a physician’s note with your return stating said reaction.
Without exception, Esthetique Arts LLC-Stiletto Pin-up™ cannot accept returns on any used or damaged merchandise. If any damage has occurred in initial shipping, the recipient/ purchaser of the products must notify Esthetique Arts LLC- Stiletto Pin-up™ of the damage immediately. A claim would be made with the delivery carrier company responsible for the shipping damage. As Esthetique Arts LLC- Stiletto Pin-up™ offers FREE shipping on orders over $50.00 within the continental USA, the shipping and handling fees are not refundable on returns, and purchaser is responsible for the shipping cost of any returned items. We will gladly exchange or give a purchase credit to our customers.
The color samples on the Website should be used as reference only. We do our best to replicate the color of our products along with the written descriptions, and the colors on your monitor may differ slightly from the actual product because of various computer color calibration. We do not claim that product colors, product descriptions, or various content are exactly accurate, reliable, or error-free. This is stated to the extent permitted by the applicable law. A Return/ Exchange Form will be sent to you in order to process any exchanges or returns. All exchanges or returned items must have the original packaging.
Retail/ Salon/ Spa/ Store Purchases/ Exchange/Returns:
Any products purchased at a retail center, store, salon or spa must be returned or exchanged at the place where it was purchased. Each individual retail store/ salon or spa will be responsible for their returns and exchanges, as each individual retail center has their own policies of exchange, return and mode of operation. Every store, salon and spa staff has been trained and instructed by Stiletto Pin-up™ in product knowledge and should be able to give expert advice in product selection, in order to keep returns and exchanges to a minimum.
Home Show/ Party Returns:
If you have purchased your Stiletto Pin-up™ by way of a home show or party, please contact your Beauty Consultant with any product issues, concerns, exchanges or returns. If you are unable to reach your Beauty Consultant, then please feel free to contact our home office.
After placing your order please allow up to 7-10 working days for shipment and/ or delivery of products. Products are shipped USPS/ UPS or FEDEX. The method and the mode of shipment are at the sole discretion of Esthetique Arts LLC- Stiletto Pin-up™. We strive to deliver the best customer service however, Esthetique Arts LLC- Stiletto Pin-up™ is not liable for any delay due to reasons beyond their control including and without limitation, shortages, natural disasters, labor disputes, ordinances, equipment failure, inability to secure materials, and equipment and unforeseen problems with transportation and transit.
If at any time Esthetique Arts LLC- Stiletto Cosmetics merchandise production is delayed, suspended, or cancelled it is Esthetique Arts LLC- Stiletto Pin-up™ option to cancel or delay a said delivery until the entire order has been delivered. Esthetique Arts LLC- Stiletto Pin-up™ has the right to allocate the supply goods among their customers in a manner that they see fair and equal.
Sales tax will be charged on any and all orders where Esthetique Arts LLC-Stiletto Pin-up™ are required by law to collect said tax.
A resale license is required with any wholesale accounts or inquires. We welcome wholesale account inquiries and we will be happy to inform you of the requirements of account placement. Please contact home office for any wholesale inquiries or accounts.
On line Specials:
From time to time Stiletto Pin-up™ will offer specials, free gifts with purchase or other amenities on their on-line store. These specials are only available on an “On-line special only” Retail stores, salons, spas and home party programs may offer their own “specials” at their own discretion. Free items and specials are offered one per customer, and cannot be combined with any other offers. Promotional codes and offers are only valid once per customer unless stated otherwise.
Web-links – 3rd party issues:
The website and any other electronic communication may contain links and directives to the other World Wide Web Internet site, and sponsors of said Website. Any links to and from the Website or emails to other third party sites maintained by third party do not affiliate an endorsement by our Company. Upon your decision to access any of these third party sites as a link, you do so entirely at your own risk. We have NO control over any said websites or content so you acknowledge and agree that our Company is not responsible or liable directly or indirectly, for any damage or loss caused or alleged to be caused by or in any connection to or with the use of or reliance on any such content, goods or services available on or through any such websites or resources thereof.
Product purchases/Company content/ Copyright-Trademark Infringement:
All the products and samples available on the Esthetique Arts LLC-Stiletto Pin-up™ website, or by a Home Party Consultant or Showings are for personal use only. Selling or reselling any of our products and samples that you receive from us is strictly prohibited. The only exception to that is any of our approved retailers, or consultants who have set up a wholesale purchase account. Wholesale accounts are welcomed and for further details on Wholesale accounts please contact our home office.
Furthermore, no individual, company, retail account, wholesale account, consultant or any other may sell or set up a website on-line store featuring Stiletto Pin-up™ without prior permission by Esthetique Arts LLC- Stiletto Pin-up™. Any fraudulent activity or copyright infringement of web-site content, product packaging, and use of copyrighted product images will be followed up and prosecuted to the fullest extent of the law. Stiletto Pin-up™ strictly monitors Internet interactions on a constant basis.
We reserve all rights with or without notice to cancel any orders that are a direct violation of our terms and conditions stated or unstated.
Privacy Policies/Commitment to protecting your privacy:
We are committed to protecting our customer’s privacy. The necessity of protecting privacy with electronic security is paramount for the continued success of the Internet in general. We support this right by only using the personal information that you provide to us in order to create a more personalized and informative experience for you in accordance with the terms and conditions stated below.
Esthetique Arts LLC-Stiletto Pin-up™ is committed to protect the safety of children online, and in compliance with the Children’s Privacy Protection Act of 1998. Stiletto Pin-up™ will never knowingly use or request any personal information from children under the age of 13 years without prior parental consent. Upon receiving any knowledge of a subscriber is under 13 years of age, Stiletto Pin-up™ will erase all personal known information relating to the under age subscriber from our records and files.
What information do we compile?
When we receive an order that is placed on our Web site, we require your name, email address, mailing address, phone number, credit card information and credit card expiration date. This information is required in order for us to process your order and keep you informed about the order status. As mentioned in above statement of order and shipping information we occasionally have contests, specials and various promotions. Upon your participation in these promotions we will request your name, address, email address and other information in order to administer the promotion and to notify winners. Also, our insurance coverage requires that we have all customer purchase information such as who purchased products what products were purchased, and the time frame of such purchased items.
How do we use “cookies”?
Esthetique Arts LLC- Stiletto Pin-up™ makes no warranty or representation, express or implied with respect to the goods described, including without the limitation of any representation or warranty with the concern of the design, manufacture, use or performance of any such goods or any implied warranty or merchantability for a particular purpose. Esthetique Arts LLC-Stiletto Pin-up™ total liability for the loss, cost, damage or other potential, actual or unforeseen expenses arising directly or indirectly from the purchase and sale of such goods described herein shall not exceed the actual purchase price paid by you the consumer for the goods with respect to which any claim is made, regardless of the form of action, whether in contract, tort or otherwise. In no event shall Esthetique Arts LLC- Stiletto Pin-up™ be liable in any way for any consequential or special circumstantial damages even if Esthetique Arts LLC- Stiletto Pin-up™ is informed or otherwise has knowledge or should have the knowledge of their likelihood.
A Waiver by Esthetique Arts LLC-Stiletto Pin-up™ of a breach by you of any provisions hereof shall not be deemed any waiver of projected future compliance there with or of any other obligation of you under this agreement. According to the laws of the State of California this agreement shall be interpreted herewith. The venue and jurisdiction for any legal proceeding arising from or relating to this agreement shall be executed exclusively in Orange County, California.
Esthetique Arts LLC-Stiletto Pin-up™
881 Dover Drive #321/ 320
Newport Beach, CA. 92677